power2contact provides banking, finance and credit card companies with a revolutionary service which encompasses customer contact, debt recovery and customer rehabilitation solutions. Our specially-trained Contact Managers are able to explain the implications of the customer’s financial situation and to educate them regarding the impact which their status may have on credit ratings and so on.

We deliver a bespoke service through the use of face-to-face contact at the customers’ home, supported by letter and telephone communications. This is used by many major banking, finance and credit card companies to obtain contact with those customers who previously have never been contacted. Services include:

• Collections activity
• Occupancy verification
• Driving customer contact
• Status reporting
• Pre-sue reports
• Debt counselling by specially-trained Contact Managers
• Fraud investigation assistance

To support these activities, we also have a fully trained office-based team in our call centre, who work together with our field-based team to deliver a fully integrated solution. These staff members deal with issues such as payment arrangements, data collection and customer tracing.

power2contact is also experienced in managing high value or high risk accounts, as well as following up on unusual account activity. One of our team of specially-trained Contact Managers can be despatched whenever these situations are identified, to provide this very specialised service.