The founders of power2contact used their industry knowledge and experience to identify a gap in the marketplace and then to build an in-house solution based on what their clients needed to achieve. Our mobile technology solution gives you the ability to gather up-to-date customer information on the doorstep and to instigate collections activity, which in turn enables you to:

• dramatically increase contact rates and collection performance 
• improve both the speed and accuracy of information-delivery back into your organisation
• increase overall business performance
• deliver significant cost savings

The technology in detail
Our bespoke software has been written in-house specifically for the purpose of managing field-based contact and collections processes - and is tailored to meet each client’s requirements before a new project goes live.

We can develop bespoke client screens which reiterate the objective of a visit, detail any client-specific requirements and provide structure for the required data acquisition. The software also includes mandatory fields to ensure quality and integrity of data, and to avoid legibility issues. New screens can be created within seven days when required and the core software is also continually developed and enhanced based on client feedback.

The power2contact solution utilises one of the most powerful Windows-based PDAs available – the O2 XDA. As well as running bespoke software, this handheld device also provides:

• An integrated personal organiser which enables Contact Managers to easily plan and carry out daily activities, including functions like diary management and adherence to ‘number of visits’ and ‘due date’ SLAs.
• Route planning and optimisation.
• Full Internet and email access.
• A mobile phone.
• A digital camera which enables Contact Managers to capture and transmit relevant images back to your head office – for example, to demonstrate an instance of meter-tampering or to support an insurance claim.
• GPS technology to track and monitor the whereabouts of all Contact Managers, which assists with safety and auditing.

Contact Managers have the ability to set up direct debits on the doorstep and they also carry card payment terminals, allowing full credit or debit card payments to be taken at the door.

Our field optimisation and workload management software enables us to target activity to maximise performance, in a similar way to an office based Dialler Campaign. We also log the time and date of all field visits, along with the outcome, and we then analyse this data to gather additional useful information - for example, which segments of our clients’ portfolios are most successful, by time of day and day of week.