It is the people that make a company like CSHL successful, or not! As one of the most successful Debt Collection Agencies of recent times, we believe we probably have the some of the best support teams and the highest performing collectors in the UK.

We understand that we are at the frontline when it comes to protecting your brand, whilst also maintaining our strong reputation. As such, we aim to ensure that each individuals’ character, integrity and ethics is aligned with our overall company ethos, as we endeavour to strike the very difficult balance between being exceptionally competitive and consistent, yet not too intense.

Our culture is carefully nurtured through close management and open communication. Employees tend to stay at CSHL for many years, enjoying not only the professional success which working for the company brings, but also the vibrant social life that is part of the package.
This in turn ensures consistency and quality of service for our clients.

Within power2contact, our field services division, we are operating in a market which is very sensitive to brand protection first and foremost, so it is our policy only to use fully-employed Contact Managers. This ensures that we have the utmost control over who makes a visit, as well as how and when it is carried out. We also ensure that all of our Contact Managers adhere to a strict dress code, which maintains a professional image and so supports the reputation of our clients.