We are fully committed to, and extremely passionate about, service quality. In order to maintain this high quality service delivery we scrutinise all procedures, identify best practice and then document this in a clear and concise manual. This method of working gives all employees the luxury of being part of a team that constantly and without exception delivers a service which is of the highest quality.

Our commitment to service quality is demonstrated through the accreditations which our group companies have gained and the awards they have won:

• Debt Collection Agency of the Year 2007 (turnover > £2m)
  Voted by the industry, clients and peers at the inaugural 2007 Credit Today awards, for sustained levels of performance, quality and innovation.
  
• Investors In People
  Our people management skills have been accredited by Investors In People since December 2002.
  
• Credit Services Association
  Membership since September 1993
  
• British Quality Foundation
  Membership since March 1993
  
• ISO 9001:2000
  We were the first UK debt collection agency to be granted a British Standard Quality accreditation back in March 1993.
• Lending Code
Credit Solutions Ltd complies with the Lending Code on all Financial Sector portfolios, to read a copy of the Code, please click here