With extensive experience in the gas, electricity and water supply markets, power2contact provides solutions which are tailored to meet the individual requirements of this sector. Our services allow utility companies to make contact with both domestic and commercial customers, enabling them to quickly resolve outstanding situations wherever possible. Services include:
- Pre-disconnection visits
- Occupancy verification
- Meter-tampering investigation, to identify theft of gas and electricity
- Gas and electricity disconnection and isolation services
- Meter reading
- Vacant and void visits
- New occupier information-gathering
- Post-sales audit visits
Our bespoke software has been developed to provide an automated court booking process, enabling a our Contact Managers to book court dates at fixed timeslots using the handheld mobile device.
To support these activities, we have a fully trained office-based team in our call centre, who work together with the field-based team to deliver a fully integrated solution. These staff members collect payments, progress supplier queries and disputes, monitor and manage ‘change of occupier’ situations, coordinate pre-payment meter fitting and also negotiate over the phone if the customer prefers this to a face-to-face situation.
power2contact is also experienced in managing high value or high risk accounts, as well as following up on unusual account activity. One of our team of specially-trained Contact Managers can be despatched whenever these situations are identified, to provide this very specialised service.