"Credit Solutions have been working with us for over 2 years - mainly as a contingent DCA and more recently with our collections department.
In terms of performance on their specific portfolio, Credit Solutions are placed within our top 2 agencies, proving month on month their ability, tenacity & drive. The team are constantly looking for ways to improve performance, be it through system or process changes – all of which have shown tangible results. Credit Solutions are equally committed to quality, staying close to the detail to ensure efficient & compliant processes within their recoveries & client services team.
The relationship with Credit Solutions is an open & honest one. The management team are dedicated to ensuring all levels of staff within the organisation are fully bought into the portfolio, policies, procedures & expectations. The evidence is seen from the real ‘buzz’ on the collections floor & from the enthusiasm displayed by the whole team when we visit on site.
Overall Credit Solutions have been an excellent addition to our DCA panel – providing both consistent performance and the ability to adapt their business to move in time with the ever changing credit environment."
DCA Manager – Top Five UK Credit Card Supplier - August 2008
"Credit Solutions have been a service since April 2007. They were appointed to provide a service for Arrears Collection and Trace & Collect.
CSL have consistently remained one of our top agents on all portfolios and were successful on winning additional workloads based on their performance.
The Account Management team continue to work with us to achieve maximum satisfaction for both parties, encouraging regular review meetings/conference calls to discuss performance and service delivery."
Agency Relationship Manager – UK Public Sector Organisation - August 2008
"To whom it may concern,
We have a long running and well established relationship with CSL, where they perform early and mid life cycle collection activities for our wide range of customers. As requested by us, they have also undertaken collection work for our pre-disconnection team, with accounts up to day 120.
I have almost daily contact with CSL and it is one of the most rewarding and constructive relationships I have the pleasure to manage. Their approach to me as a client is always open and honest, and despite making frequent changes to our requirements, often at very short notice, they have never failed to deliver as promised.
Their performance is of the highest standard, and has never been out of the top 2 in our league table - most often leading the way in terms of cash collected and contact performance.
The team are extremely approachable at every level, giving a high degree of confidence to their clients. I would have no hesitation in recommending their collection services, and my experience has always shown them to be a professional, highly motivated and forward thinking company."
Outsource Relationship Manager – Top Four UK Telecommunications Company - August 2008